Why should I register with COS?

• Registering with COS gives you, direct trade customers, the opportunity to improve the level of customer service you receive. This is achieved by giving you the ability to do many daily tasks including tracking orders, reporting shipping problems, and viewing detailed product information directly from your computer. Also, as a COS user, you will have the unique ability to receive "Alerts" regarding your orders as they are shipped.

   

How can I register with COS?

• Registering with COS is easy. Simply call the Customer Service Department at 1-800-842-9920. Tell a Customer Service Representative that you would like to register with COS and they'll help you with the rest.

   

How can I check on order status?

• Obtaining order status is as easy as logging into COS and clicking on the "Order Status" button or by calling the Customer Service Department at 1-800-842-9920.

   

How can I check on product availability?

• Product availability can be checked by logging into COS and clicking on the Backorder Report button or by calling the Customer Service Department at 1-800-842-9920.

   

How can I report a shipping problem?

• You can report shipping problems, such as product shortages, by clicking on the "Proof of Delivery" button. Shipping problems can also be reported by calling the Customer Service Department at 1-800-842-9920.

   

What is AstraZeneca's return policy?

• AstraZeneca's return policy states that products can be returned for credit up to 3 months prior to expiration and up to one year after expiration. To access the full Return Goods Policy, as well as other AstraZeneca policies and procedures please click on the "Policy & Procedure" button.

   

How can I contact Trade Customer Service?

• As a registered COS user you will have the ability to send messages directly to the Customer Service Representative responsible for your account. Also, all customers can contact the Customer Service Department by calling 1-800-842-9920.

   

What should I do if I have technical problems with this site?

• If you have technical problems with this site please contact a Customer Service Representative at 1-800-842-9920.