ASTRAZENECA'S CUSTOMER OPERATIONS
BUSINESS HOURS AND HOLIDAY SCHEDULE

AstraZeneca's Trade Customer Operations Business Hours
Monday through Friday 8 AM - 5PM

2012 Holiday Schedule

• $15,000.00 minimum order
  
• Emergency orders - Please contact the Customer Service Department at 1-800-842-9920
• Orders must be placed in correct multiples
• Controlled Substance Orders - Mail purchase order along with 222 form to AstraZeneca, 50 Otis Street, Westborough, MA 01581

EXPIRED RETURN GOODS POLICY
UPDATED as of March 2011

• This Policy applies only to eligible products of Seller that have been sold directly by Seller, manufactured and/or distributed only by Seller in the United States and identified by the following NDC labeler codes:
          - 00310
          - 00186
  
• Expired product must be within six (6) months of expiration, but cannot be out of date by more than one (1) year. Products that are outside of this eighteen (18) month window will not be credited

• All expired product must be sent directly to Stericycle Pharmaceutical Services, Indianapolis, IN. (1-877-546-8441). Expired product, which is sent to Stericycle Pharmaceutical Services, will only be received Monday through Friday (except holidays). Stericycle will hereinafter be referred to as Return Goods Processor.
• A Return Authorization form is required to be included with the return of eligible EXPIRED PRODUCT. To obtain a Return Authorization form, please contact the Return Goods Processor, or access the form online at ExpertRETURN.com.
• Please ensure that the Return Authorization form has the name, address, & DEA number of the indirect customer and/or the direct customer to be credited, and include a copy of the debit memo with the return.

• Eligible products shipped to Return Goods Processor are to be addressed and shipped to:
  

  Stericycle RMS

  Dock 19

  2670 Executive Drive

  Indianapolis, IN 46241

  (877) 564-8441

• All eligible products shipped to Return Goods Processor are to be shipped in a safe, secure, and reliable manner, and in compliance with all applicable federal, state, and local laws, rules and regulations.
• Shipping charges for all shipments to Return Goods Processor are to be prepaid by Buyer or Buyer’s customer. Seller is not obligated to pay for charges incurred by Buyer or Buyer’s customer for return goods processing.
• Shipments sent COD (collect on delivery) will be refused by Return Goods Processor.
• Broken product containers/bottles, without product present, are NOT to be shipped to Return Goods Processor. If any are shipped to Return Goods Processor, they will be disposed of and will not be reported as a return. In the case where the Return Goods Processor may receive broken product containers/bottles where damage occurred during return shipment, the Return Goods Processor will accept damaged, broken, wet and/or leaking shipping containers. Such returns will be processed, but no credit will be issued. Seller’s credit memo to Buyer will indicate no credit due to damaged container.

• Credits will be issued to Buyer as provided below based on the current wholesale acquisition cost (WAC) less five percent (5%) of the merchandise returned, unless otherwise required by applicable law, or as communicated by Seller. With respect to direct contracted buyer, credit will be issued based on current contract price less five percent (5%) of the merchandise returned, unless otherwise required by applicable law.
• Credits will be determined on the basis of actual count. Credit will be issued for the actual amount of tablets/capsules returned in a given container. For example, if 15 tablets/capsules are returned in a 30-count bottle, credit will be issued for 15 tablets/capsules only. For liquid, syringe, and injectable products, credit will be issued only for sealed units of an inner pack. Credit will not be issued for any others.
• Seller requires all expired product to be returned to the Return Goods Processor and does not issue credit for paper only returns.
• Returned quantities will be audited by Return Goods Processor, and final credit will be based on Return Goods Processor’s count.
• Credit will be issued to wholesalers and/or other direct accounts. For indirect customers, credit will be issued through their wholesaler or direct account.
• Returned goods may not be exchanged for replacement merchandise.
• Products unacceptable for credit will not be returned to the Buyer. Those products will be destroyed. Buyer will receive notification for non-credited items.

• Product that is not out-of-date (see "Products Eligible for Return").
• Product that is not in original container. Seller will not issue credit for products returned in original containers with prescription labels attached. Seller will not issue credit for products returned in prescription containers. Seller will not issue credit for any repackaged product.
• Product that is over packed. Credit will be issued for only the specified amount of the original container quantity. For example, if 45 tablets are returned in a 30-count bottle, credit will be issued for 30 tablets only. The other 15 tablets will be destroyed, with no credit issued.
• Empty containers and/or containers with crushed or damaged product. For example, credit will not be issued for a return for remnants of crushed tablets in a container.
• Product in which the lot number and/or expiration date is missing, illegible, covered, and/or otherwise unreadable on original container.
• Product that is labeled as sample, free goods, or otherwise distributed at no charge.
• Product obtained illegally or via diverted means.
• Product that Seller deems, in its sole discretion, to be otherwise adulterated, misbranded, or counterfeit.
• Products damaged by fire, smoke, heat, or water resulting from fire or other insurable hazards are not returnable under this Policy.
• Distress merchandise, such as items purchased from bankruptcy sales, going-out-of-business sales, fire sales, or other merchandise generally considered under the classification “distress merchandise” is not returnable under this Policy.

• Discontinued product NDCs will be evaluated by Seller on a case-by-case basis for potential return prior to becoming expired.

• Discontinued product NDCs will be evaluated by Seller on a case-by-case basis for potential return prior to becoming expired.

• Seller is not responsible for shipments lost and/or damaged in transit. It is recommended that all Buyers and/or their customers insure return goods shipments.
• Pharmaceutical Sales Specialists and/or other Sales personnel of Seller are not authorized to accept Return Goods.
• Seller can modify this policy at any time upon written notice.

For purposes of this policy, references to Seller mean (a) AstraZeneca Pharmaceuticals LP (“AZPLP”) as regards all goods or services identified by an AZPLP product code, labeler code or NDC number on the invoice or (b) AstraZeneca LP (“AZLP”) as regards all goods or services identified by an AZLP product code, labeler code or NDC number on the invoice. AZLP is a sales agent for AZPLP and has authority to act for AZPLP in connection with the sale of AZPLP goods or services. In the absence of a product code, labeler code or NDC number for a particular good or service, Seller shall mean either AZPLP or AZLP as expressly identified on the invoice as regards to such good or service.